We have 50 Customer Care Agents waiting to serve your customers. These trained professionals are backed up by our state of the art NEC call management system with intelligent call routing and online screen POP.

The NEC Neax 2400 IPX with 50 stations expandable to 2,000 is a proven platform with cutting edge technology.

Up to date and accurate reporting is the key to success. Our state of the art call management system features a complete menu of over 70 reports that can be made available on an hourly, daily, weekly or monthly basis. We can also provide customized reports to meet your special needs.

  • CALL ANALYSIS BY STATE
  • CALL SUMMARY REPORTS
  • CALLS OFFERED
  • CALL DURATION
  • CALLS ABANDONED
  • GENERAL INQUIRIES
 

 

 

 

 

IN-BOUND
TELEMARKETING

Order Processing
Information Processing
Product Sales
Service Sales
Sales Call Routing
Reservations
Help Desk

OUT-BOUND
TELEMARKETING

Sales
Lead Generation
Customer Surveys
Donor Renewals
Gift Solitation
Quality Control

 

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Lakota Express, Inc.